Expertise

Clinical Due Diligence - Pre-acquisition and/or Mergers

Miller & Huffman have vast experience in healthcare operations and regulation, clinical systems and quality management, and engage the clinical due diligence audit with a unique style and an unprecedented approach to identify compliance risk, performance drivers, quality of services, growth initiatives, organizational dynamics and leadership effectiveness to provide our customers insight beyond the usual. Upon completion of the comprehensive audit, customers are provided:

Our color coded RISK at-a-glance document that provides the busy executive a quick-view of State, Federal, Fiscal Intermediary and Clinical risks identified that warrant consideration prior to the acquisition closing.
An Executive Summary of all findings with MHOA’s high level recommendations
A Comprehensive Report of Findings with detailed recommendations including action plans to address deficiencies post-transaction

Leadership Assessment

Miller & Huffman engage personnel in an easy, nonthreatening manner and identify key dynamics within a leadership team that affects an organization’s performance drivers, such as referrals & growth, admissions, quality, work efficiency, costs and outcomes.

Regulatory Compliance - Risk Identification - Strategic Management

Miller & Huffman together bring 60+ years of compliance, quality management and operations expertise to the compliance audit to accurateIy assess and identify compliance risks, performance drivers, process de-railers, organization dynamics and leadership effectiveness.

Quality Management Program Analysis and/or Development (OBQI, QAPI)

Miller & Huffman Consulting performs an in-depth Clinical Analysis to ensure your Quality Management initiative is on track for success in an outcome-based clinical environment. We assist you at the level you desire in identifying your OBQI or QAPI Program strengths and areas of opportunity and the right course of action necessary to optimize care quality outcomes and meet regulatory compliance. MHOA provides services ranging from evaluation and analysis through program development, implementation and follow-up.

Care Transition Systems - Outcome-based Chronic Condition Management

Miller & Huffman have the expertise and hands-on experience to bring outcome-based disease management to your organization through its BluePrint Series for Chronic Condition Management. Alternatively, we can simply provide assistance as you develop your own programs based on your desired outcomes and strategic business plan. We will work closely with your leadership team to design a custom program to meet your disease management (DM) and technology needs, paying special attention to: efficiency & user-friendliness, optimal data capture & management, as well as data reporting and trending capabilities. We continually move the Disease Management project forward, providing guidance so you can avoid common de-railers and achieve a successful and timely rollout.

Our approach consists of 7 phases:

Phase 1 – Discovery assessment

Phase 2 – Clinical systems & telehealth review/selection as needed

Phase 3 – Program plan preparation/activities schedules / follow-up plan

Phase 4 – Training phase - agency staff and leadership

Phase 5 – Rollout preparation

Phase 6 – Program go-live activities

Phase 7 – Post implementation evaluation

BluePrints:Evidence-based Health Management & Prevention Teaching Booklets for Staff and Consumers

Miller & Huffman's BluePrint companion teaching booklets provide evidence-based education for patient and consumers. These easy-to-read (4th grade reading level) booklets contain current evidence-based clinical standards & interventions, including specific self-management instructions to prevent or decrease unplanned emergent and urgent acute care. BluePrints Health Management & Prevention booklets are available for: CHF, CAD, HTN, COPD, Diabetes, Pressure Ulcer and Pain Management. Click here to view excerpts.

Legal Case Reviews

Miller & Huffman provide law firms with clinical and managerial expertise in reviewing cases where care is provided by homecare, nursing home and skilled care, hospitals, and assisted living facilities. Our specialties are wound care, diabetes, pulmonary, cardiology, general medicine, and quality management.

Clinical Documentation System and Telehealth Analysis

Miller & Huffman can perform an in-depth Clinical System Analysis to help you identify areas of opportunity for system optimization. We provide an objective perspective to ensure your clinical development team is on track to meet the outcome needs of providers and payers in a value-based, P4P reimbursement environment and have the experience and expertise to drive company-wide system optimization initiatives while solving the most challenging clinical application dilemmas.

We work with you to prioritize key initiatives, identify key strengths, areas of opportunity and the right course of action given your business goals. Miller & Huffman provide services ranging from evaluation and analysis through outcome-based clinical system design, project management, training and follow-up.

Our Clinical System Analysis can include any or all of the following application evaluations:

Clinical interventions by body system
Evidence-based Practice Guidelines for clinical decision support and optimal outcomes
Best Practice Standards for costly chronic conditions
Outcomes reporting
Linkage of key metrics – clinical & financial
Report writing capabilities
Telephonic encounter documentation
Overall system functionality and user friendliness
System implementation & follow-up plan

Evidence-based Health Coaching Education, Training and Certification

Setting the gold standard for Health Coaching, in 2011, Miller & Huffman released the nation's first Clinical Model of Evidence-based Health Coaching, along with their 2nd Edition Health Coach Certification Program: Evidence-based Health Coaching for Healthcare Providers. This self-study program includes online Skills Practice in Motivational Interviewing, convenient online testing and online Skills Competency through video simulations. Upon passing, clinicians are granted the distinction of "Certified Health Coach" (CHC) by the National Society of Health Coaches (NSHC).

Click here to visit the National Society of Health Coaches official website to learn more about our health coach certification program.

Volume discounts are available for groups of 5 or more.

Outcome-based Sales and Marketing Strategies

An outcome-based environment requires collaboration among healthcare providers like never before! Miller & Huffman guide, develop, and coordinate successful outcome-based alliances and marketing initiatives to enhance care quality, referrals and admissions, and augment service lines.

We understand the framework of Value-based Purchasing (Pay for Performance) and the Medical Home Model and how these CMS initiatives will change the way providers market their products and services. We help you design a marketing plan that includes solutions to the ever changing dynamics of the healthcare arena, including how to use both positive and negative patient outcomes to build referral relationships and long-term alliances.

Presentations - Large/Small Groups, Webinars, Teleconferences

Colleen Miller & Melinda Huffman have been privileged to share their expertise through a variety of presentations to many of the most prestigious providers and companies in the healthcare industry. Frequent venues include Corporate Sales Meetings, National and State Association Conferences & Conventions, Board of Directors’ Meetings, Focus Groups and Company Retreats. Whether large or small, on-site or via Webinar or Teleconference, Miller & Huffman can bring passion, enthusiasm, experience and expertise to your next meeting or training session!